Solutions: MSP Leverages CloudCommand Wi-Fi for Efficiency & Remote Management

Consult Supply Support (CSS) of northern California is a high-touch, full-services IT solution provider catering to private resorts SMBs, medical offices, financial firms and individuals.

CloudCommand-powered Wi-Fi proved the ideal Wi-Fi solution for CSS to monitor and manage nearly a dozen customer sites in real time, including one customer network with nodes in both California and Mexico and another customer with a network that spans the Pacific Ocean between California and Hawaii.

CSS leverages OPEN Networks powered by CloudCommand for its efficiency, visibility and ease of use. Troubleshooting is handled remotely in real time. The managed Wi-Fi solution is bundled as part of a full-services package that focuses on comprehensive support.

Solution Provider Benefits

  • Great Visibility: Delivers real-time monitoring to multiple to networks simultaneously.
  • Scope: Manages nearly a dozen customer sites spanning two countries and across an ocean.
  • Real-Time Response: Empowers provider to adjust and manage networks remotely.
  • Future: As CSS gains new clients, it will continue to expand its cloud-managed Wi-Fi services.

Try cloud-managed Wi-Fi risk free for 30 days!

Solutions: MSP Discovers New Line of Managed Wi-Fi Services for Hospitality

FastLane Tek, a Silicon Valley-based MSP, discovered OPEN Networks when a hospitality customer needed a Wi-Fi upgrade to 802.11n.

The solution was purchased for affordability and range, but quickly emerged as powerful tool in the MSP’s broad services strategy.

“The efficiency OPEN Networks creates by freeing up our time while also making us money is outstanding,” said President Sergey Mariniuk.

For a flat monthly service fee of several hundred dollars, FastLane monitors the busy 150-room hotel’s network remotely from another city.

The result?  Wi-Fi connectivity has moved from the hotel’s No. 1 customer complaint to a top amenity. Management is thrilled.

The experience was so successful that FastLane deployed OPEN Networks into additional hospitality environments. It charges flat management fees. It expects its managed Wi-Fi business to double this year.

“Wi-Fi became part of our services package quite easily,” said Mariniuk.  “Our learning curve was fast and our customers are very satisfied.  We offer CloudCommand-powered Wi-Fi as an option to all our clients.”

Solution Provider Benefits

  • Great Product: Delivers exceptional Wi-Fi to hospitality.
  • Scope: Deploys into multiple hospitality sites across Silicon Valley.
  • Steady Profits: Generates recurring revenue managing whole networks for a flat rate.
  • Future: Expects to double its managed Wi-Fi business this year.

Try CloudCommand’s cloud-powered Wi-Fi risk free.

Great Solutions: Superior Wi-Fi for Assisted-Living Healthcare Facilities throughout California

With 18 facilities and 1,900 beds throughout California, Generations Healthcare is one of the largest providers of assisted-living services in the United States.

Its CloudCommand-powered network provides outstanding Wi-Fi to more than 1,300 wireless devices used by hundreds of staff and visitors connecting 24×7.

“CloudCommand enables us to remotely manage a single Wi-Fi network that operates in 18 locations from San Diego to north of San Francisco,” said IT Administrator Pat Cosby. “We monitor activity in real time and troubleshoot problems from our desks.  Most of our facilities have no on-site IT support, making this kind of management critical.  CloudCommand provides a tremendous service at an unbeatable price.”

Generations Healthcare provides a protected primary network for staff.  Visitors and patients access the Internet via a separate guest network.  Network administrators track devices individually and can make network-wide modifications with the click of a mouse button.  Alternately, they can adjust settings at  individual sites and even add/remove individual users.

Generations Healthcare leverages the CloudCommand-powered platform through D-Link’s popular DAP-2555 AirPremier wireless acces point.

D-Link offers a full suite of cloud-managed Wi-Fi products powered by CloudCommand, including the DAP-2555, the DAP-3525 Outdoor AP and the DAP-2565 Plenum AP.

Solution at a Glance

  • 70 access points provide robust connectivity to staff and visitors.
  • 18 facilities successfully use a single network that spans nearly 500 miles.
  • More than 1,300 connecting destaff and visitors connect to the primary and hotspot networks.
  • The administrator efficiently manages the entire network from anywhere by logging into the browser-based CloudCommand dashboard.
  • Business-grade features enable the administrator to track connecting devices, monitor network traffic and edit or update access points on an individual basis.
  • The network delivers real-time SMS alerts notify the administrator to issues occurring anywhere on the network.

CloudCommand’s Unbeatable Combination of Features, Usability & Affordability

Our CloudCommand platform delivers the first and only Wi-Fi solution specifically designed to meet the needs and budgets of SMBs and MSPs that support them.

The combination of enterprise-type features, remarkable usability and unprecedented affordability make CloudCommand the preferred networking platform for SMBs, schools, medical offices and hospitality businesses around the United States and world.

Our recent CloudCommand 2.0 release offers even more rich functionality and control.  Some highlights:

Configuration & Updating

  • Self-Configuring Access Points. Self-configuring equipment deploys in minutes instead of hours or days. Simply plug the equipment into a live Ethernet connection with Internet access and in less than three minutes, it is ready for use.
  • Group Configuration, Network-Wide Roaming. Seamlessly configure access points across multiple locations and empower connected users to roam easily with no need to reconfigure devices.
  • Remote Reset and Reboot. Access points can be remotely reset and rebooted to solve basic connectivity problems with no need for on-site presence.
  • Automatic FW Update with Group Updates and Scheduled Updates. All complications related to upgrading the firmware on your access points disappear: when an update is available, it can be pushed it to all access points at the click of a button.

Security

  • Private Network with WPA2-PSK Encryption. A secure Wi-Fi connection enables trusted wireless devices to safely connect to your business Local Area Network (LAN).
  • Enhanced Security with Individual Device Authentication. Patented, two-factor Individual Device Authentication (IDA) technology enables administrators to identify and secure each connected device individually via a self-service process leveraging email or text messaging. Know who is on the network and what their activity levels are.
  • Site Survey & Rogue AP Detection. Learn what other Wi-Fi network are broadcasting near you and use the information to identify access points that may be connected to your network without being authorized before they become security threats. The same information can also be used to optimize your channel selection.

Management

  • Remote Cloud Management. With cloud management, Wi-Fi networks across multiple locations can be monitored and administered in real time through the Internet.
  • Real-Time Alerting. The system can provide real-time SMS or email alerts if critical elements of the system are disrupted.
  • Auto RF Management with Auto TX Power and Auto Channel Selection. Simplified automated management of radio frequency parameters means no need for planning or manual configuration in simple environments.
  • Networks Broadcasting Schedule (Weekly). Select on a daily and weekly basis when your Wi-Fi networks should broadcast, thereby limiting security exposure and unauthorized bandwidth usage.
  • VLAN Tagging. Each SSID can be associated to a VLAN tag for VLAN partitioning. If VLAN tags are used across the Ethernet network, each SSID is independently connected only to the resources associated to the assigned VLAN.
  • Extended Usage Reporting and Graphing (30 days). View upload and download bandwidth usage on your wireless network on a per-connected device and/or access-point basis for up to 30 days. You can use this tool to optimize the placement of your access points based on their actual usage.
[Next: Learn about CloudCommand 2.0’s Hotspot features]


Oregon Solution Provider Grows Services Business by Adding Managed Wi-Fi

Solution provider Compex2 of suburban Portland, OR, successfully grew its services business by managing Wi-Fi networks powered by CloudCommand, and as result responded to its customers’ wireless needs, expanded its business and improved its profitability.

Originally a PC shop selling hardware and networking devices, the firm has gradually moved into managed services as it builds a reputation in the Willamette Valley as a go-to expert for supporting the full spectrum of a customer’s IT needs, particularly in the healthcare industry.

In the past two years, HIPAA compliance has become a critical issue for President Matthew Middlestetter’s customer base.  So too has the management of mobile devices appearing on office networks.

When it came time to upgrade a healthcare facility’s wireless network, Middlestetter sought a solution that would meet his customer’s connectivity, security and reporting requirements while staying within their budget limits.  Consumer solutions were inadequate.  Enterprise solutions were too expensive.

CloudCommand-Powered Wi-Fi  

What Middlestetter needed was a wireless network that offered business-grade functionality at a price point his customers could afford.  What he discovered was a CloudCommand-powered solution through OPEN Networks.

The CloudCommand platform delivers cloud-enabled networking functionality that transforms business connectivity overnight – affordably empowering small businesses, healthcare organizations, school districts and more with  features and management controls which until now only existed in expensive enterprise environments.

Even better, Middlestetter immediately recognized that CloudCommand-powered networks offered him the opportunity to effortlessly expand their managed-services business into the wireless category.

Wi-Fi Success and Recurring Revenue

In a single afternoon, Compex2 deployed and began remotely managing a network of 14 access points supporting a state-of-the-art medical facility in Oregon’s capital of Salem.  Tasks such as device provisioning, troubleshooting and capturing real-time network usages reports became as simple as clicking a mouse button.  As the Wi-Fi network administrator, Compex2 bills for its management services on a monthly per-access point basis.

The experience proved incredibly successful.  So successful that in a matter of weeks, Compex2 began deploying CloudCommand-powered networks into additional healthcare facilities around the Willamette Valley.

Today, it has a half-dozen sites under management with more to come.  Administration is handled by a Compex2 administrator though a single user interface.  The efficiency is unbeatable, and Compex2 is earning dependable, recurring revenue from a new line of business.

“With no previous wireless experience, we successfully built a managed-services business around CloudCommand in a matter of months,” said Middlestetter.  “Our customers are extremely pleased with their networks.  Our administrator remotely handles all their needs with efficiency, and we have a steady stream of revenue.  In 2012, we expect our Wi-Fi management business to double.”

Provider Benefits

  • Build Profits:  Recurring Revenue & Profitability through Cloud-Based Managed Wi-Fi
  • Develop a New Line of Business:  Opportunity to Manage Wi-Fi for Existing and New Customers
  • Be a Hero to Customers:  Real-Time Customer Support through Remote Management
  • Improve Efficiency:  Simultaneous Management of Multiple Customer Sites

EDUCATION Solutions: Forestville Central School District in New York

The Forestville Central School District (FSCD) near Buffalo, NY, relies on a CloudCommand-powered network from Amer Networks to deliver secure Wi-Fi to its student body, staff and administrators.

The district’s 14-unit installation supports several hundred users at multiple locations and provides administrators the tools to manage and monitor connectivity.

Leveraging CloudCommand’s patented Individual Device Authentication (IDA™), Technology Coordinator Murphy individually identifies, secures and monitors every device that accesses his network.  He maintains a separate guest network for public events.  Murphy has assigned additional administrators to the manage the network in case he’s unavailable and he receives real-time alerts when issues arise.

“Every public school district needs to take a serious look at Amer Networks’ CloudCommand-powered solution,” said Murphy.  “It was designed for the budgets and needs of the education market.  It not only delivers excellent Wi-Fi, but gives me multiple tools to manage my network.  We saved money and we got the network we needed.”

Article: Connecting to the 21st Century with Cloud-Managed Wi-Fi

A 100-unit installation of a CloudCommand-powered Wi-Fi network received great local coverage in the Sand Mountain Reporter (Ala.).  Our partner, Amer Networks, delivered the solution to the Boaz School District in northeastern Alabama.

Connecting to the 21st Century: Boaz Schools Upgrade to Cloud-Managed Wi-Fi Network conveys the key value propositions of a CloudCommand cloud-managed networking platform:

  1. Business-Grade Features: “I can go in and see if a student is watching a ton of YouTube videos instead of doing his homework,” IT Director Wayne Caudle said. “It’s a fully managed system. I can even manage it through my cellphone.
  2. Consumer Usability: “Students and staff effortlessly connected across campuses and between buildings,” he said. “Teachers can immediately start expanding their lesson plans to make technology a more integral part to their classroom instruction.”
  3. Unprecedented Affordability: Caudle and three assistants installed the new system, saving the school system thousands of dollars. The cost of the network totaled about $30,000. “Amer’s solution costs a fraction of competitive alternatives,” officials said. “(It) was considerably less than an established competitor’s quote to install Wi-Fi in just two locations.”

Read the article.

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